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Privacy policy

How Heaven Solutions collects, uses and protects personal data on heavensolutions.com.

Last updated: 5 November 2026

Heaven Solutions (“we”, “our”, “us”) protects your privacy. This policy explains how we collect, use, store and protect personal data when you visit heavensolutions.com (the “Website”).

1. Who we are

Heaven Solutions is a software engineering company working mainly with medical device manufacturers and other regulated industries. Our headquarters is at Str. Sf. Petru Movilă nr. 42, 700014 Iași, Romania. You can reach us about data protection at contact@heavensolutions.com.

2. Information you give us

Contact forms. When you send a message through a form on the Website, we collect your first and last name, email address, company and the content of your message. Form submissions are stored in our HubSpot CRM.

Booking a call. If you book a call through the Calendly calendar, Calendly collects the details you enter (name, email and any notes) and shares them with us so we can hold the meeting. The calendar only loads after you click to show it.

Job applications. If you email us an application, we use your CV and message only to assess your application.

3. Information collected automatically

If you agree in the cookie banner, we use the following tools:

  • Analytics: Google Tag Manager and Google Analytics, and Microsoft Clarity, to understand how the Website is used: pages visited, time on page, device and browser type, referring sites and approximate location.
  • Marketing: HubSpot tracking, LinkedIn Insight Tag and Leadfeeder, to understand which organisations visit us and to measure our campaigns.

These tools do not load until you give consent, and you can change your choice at any time through “Cookie settings” at the bottom of every page. Details are in our cookie policy.

Our hosting provider keeps standard server logs (IP address, time, requested page, browser) for security and troubleshooting.

4. How we use your information

  • To reply to your enquiries and arrange meetings
  • To assess job applications
  • To analyse and improve the Website, if you have consented
  • To measure marketing campaigns, if you have consented
  • To keep the Website secure
  • To meet legal obligations

We do not sell, trade or rent your personal data.

  • Consent for analytics and marketing cookies, and for processing the details you send through a form
  • Legitimate interest for replying to business enquiries, keeping the Website secure and keeping server logs
  • Legal obligation where the law requires us to keep or disclose information

6. Who we share data with

We share personal data only with service providers that help us run the Website and our business:

  • HubSpot (CRM and forms)
  • Calendly (meeting booking)
  • Google (Tag Manager, Analytics)
  • Microsoft (Clarity)
  • LinkedIn (Insight Tag)
  • Leadfeeder (website visitor analytics)
  • Our web hosting provider

These providers process data under data processing agreements. We do not share personal data with advertisers or other unrelated third parties.

7. International transfers

Some providers process data outside the European Economic Area, for example in the United States. Where this happens, we rely on safeguards recognised under the GDPR, such as the EU–US Data Privacy Framework or Standard Contractual Clauses.

8. How long we keep data

We keep enquiry and contact data for as long as we need it to handle your request and any business relationship that follows, and then delete it. Analytics data is kept according to the retention settings of each tool. You can ask us to delete your data at any time.

9. Security

We use technical and organisational measures to protect personal data, including access controls, encryption in transit and regular reviews. Heaven Solutions is certified to ISO/IEC 27001. No online service is completely secure, so we cannot guarantee absolute security.

10. Your rights

Depending on where you live, you may have the right to:

  • access the personal data we hold about you
  • have inaccurate data corrected
  • have your data deleted
  • withdraw consent at any time
  • restrict or object to processing
  • receive your data in a portable format
  • complain to a supervisory authority (in Romania, ANSPDCP)

To exercise any of these rights, email contact@heavensolutions.com.

11. Children

The Website is not intended for anyone under 16. We do not knowingly collect personal data from children and will delete it if we find we have.

The Website links to other sites. We are not responsible for their content or privacy practices.

13. Changes

We may update this policy. The date at the top shows when it last changed.